The Seven Challenges course workbook introduces students to some of the most important processes in interpersonal communication, supported by readings, references and exercises.
This is definitely a learn-how-to-do-it course, with the supporting materials arranged to facilitate behavior change and skill acquisition. Processes covered include listening, negotiating the shape of conversations (metacommunication), self-expression, translating complaints into requests, asking questions more open-endedly and creatively, expressing appreciation, and adopting the attitude and practice of continuous learning (embracing each conversation as an opportunity to further develop one's communication skills).
Instructor: Dennis Rivers, MA
Cooperative Communication Skills Extended Learning Community
Course Web page
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