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Collection Contents

Challenge Three: Expressing yourself more clearly and completely with the "five I-messages"

Expressing yourself more clearly with 5 "I-Messages"

Challenge Four: Translating criticisms and complaints into requests and explaining envisioned positive outcomes

Conflict Management: Translating criticisms and complaints into requests

Challenge Five: Asking questions more ”open-endedly” and more creatively

The power of creative questioning

Challenge Six: Thanking… Exploring and expressing more appreciation, gratitude, encouragement and delight

Creating stronger families and stronger work teams by expressing more appreciation

Challenge Seven: Adopting the continuous learning perspective

The "continuous learning" attitude: embracing your life as your moment-to-moment communication skills classroom.

Communication Skills for Personal and Professional Development: The Seven Challenges Approach

Collection type: Course

Course by: Dennis Rivers

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Summary: The Seven Challenges course workbook introduces students to some of the most important processes in interpersonal communication, supported by readings, references and exercises. This is definitely a learn-how-to-do-it course, with the supporting materials arranged to facilitate behavior change and skill acquisition. Processes covered include listening, negotiating the shape of conversations (metacommunication), self-expression, translating complaints into requests, asking questions more open-endedly and creatively, expressing appreciation, and adopting the attitude and practice of continuous learning (embracing each conversation as an opportunity to further develop one's communication skills).

Instructor: Dennis Rivers, MA

Institution: Cooperative Communication Skills Extended Learning Community

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This collection contains:

Modules by: Dennis Rivers

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This work is licensed by Dennis Rivers. See the Creative Commons License about permission to reuse this material.

Last edited by Dennis Rivers on May 2, 2007 5:46 am GMT-5.

Connexions

Overview: The terrain of communication skills.

Challenge One: listening more carefully and more responsively

Challenge Two: Explaining your conversational intent and invite consent