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Evidence for Improving First Request for Service

Module by: David Gustafson

Summary: Bibliography to support improved first requests for service.

Addenbrooke, W.M., & Rathod, N.H. “Relationship Between Waiting Time and Retention in Treatment Amongst Substance Abusers” Drug and Alcohol Dependence 26 (1990) 255-64

Alterman, A.I., Bedrick, J., Howden, D., & Manny, I. “Reducing Waiting Time for Substance Abuse Treatment does not Reduce Attrition.” Journal of Substance Abuse 6 (1994): 325-32.

Benjamin-Bauman, J., Reiss, M.L., & Bailey, J.S. “Increasing Appointment Keeping by Reducing the Call-Appointment interval.” Journal of Applied Behavior Analysis 17 (1984): 295-301.

Festinger, David S., Lamb, R.J., Kirby, Kimberly C., & Marlowe, Douglas B. “The Accelerated Intake: A Method for Increasing Initial Attendance to Outpatient Cocaine Treatment.” Journal of Applied Behavioral Analysis 29 (1996): 387-9.

Festinger, David S., Lamb, R.J., Marlowe, Douglas B., & Kirby, Kimberly C. “From Telephone to Office: Intake Attendance as a Function of Appointment Delay.” Addictive Behaviors 27 (2002): 131-7.

Gottheil, E., Sterling,R.C., Weinstein,S.P. “Outreach Engagement Efforts: Are They Worth the Effort.” American Journal of Drug and Alcohol Abuse 23 (1997): 61-6.

Kirby, Kimberly C., Marlowe, Douglas B., Lamb, R.J., & Platt, Jerome J. “Behavioral Treatments of Cocaine Addiction: Assessing Patient Needs and Improving Treatment Entry and Outcome.” Journal of Drug Issues 27 (1997): 417 – 31.

Stark, M.J., Campbell, B.K., & Brinkerhoff, C.V. “Hello, May We Help You? A Study of Attrition Prevention at the Time of the First Phone Contact with Substance-Abusing Clients.” Journal of Drug and Alcohol Abuse 16 (1990): 67-76.

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Stasiewicz, Paul R. & Stalker, Robert. “A Comparison of Three ‘Interventions’ on Pretreatment Dropout Rates in an Outpatient Substance Abuse Clinic.” Addictive Behaviors 24 (1999): 579-82.

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