What is Computer Telephony Integration? 1.1 2006/02/14 09:11:53.467 US/Central 2006/02/15 09:20:15.917 US/Central Lekulana Emmanuel Kolobe klekulana@hotmail.com Lekulana Emmanuel Kolobe klekulana@hotmail.com Computer CTI Integration Telephone This module briefly introduces computer telephone integration and ts applications. Computer Telephone Integration (CTI) is defined as the technology that combines computer networks, telephone networks and their applications so as to provide computer enhanced services from the telephone network. CTI technology is mainly applied in call centres to manage and control calls and route them to on-duty agents.Examples:Voice mail access from a computer and Customer identification by caller ids ReferencesDefinitions of CTI on the Web. Accessed on 9-02-2006 at http:// www.convergentnet.com/glossary.html