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Overview: The terrain of communication skills.
- Introduction to the seven challenges of interpersonal communication
Challenge One: listening more carefully and more responsively
- Listening: The heart of interpersonal communication at home and at work
Challenge Two: Explaining your conversational intent and invite consent
- Conversations intentions: Negotiating to have the conversations you want
Challenge Three: Expressing yourself more clearly and completely with the "five I-messages"
- Expressing yourself more clearly with 5 "I-Messages"
Challenge Four: Translating criticisms and complaints into requests and explaining envisioned positive outcomes
- Conflict Management: Translating criticisms and complaints into requests
Challenge Five: Asking questions more ”open-endedly” and more creatively
- The power of creative questioning
Challenge Six: Thanking… Exploring and expressing more appreciation, gratitude, encouragement and delight
- Creating stronger families and stronger work teams by expressing more appreciation
Challenge Seven: Adopting the continuous learning perspective
- The "continuous learning" attitude: embracing your life as your moment-to-moment communication skills classroom.

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Inside Collection (Course): Communication Skills for Personal and Professional Development: The Seven Challenges Approach

Course by: Dennis Rivers. E-mail the author

Conversations intentions: Negotiating to have the conversations you want

Module by: Dennis Rivers. E-mail the author

Summary: CHALLENGE TWO: In order to help your conversation partners cooperate with you and to reduce possible misunderstandings, start important conversations by inviting your conversation partner to join you in the SPECIFIC KIND of conversation you want to have. you can use one of 30 basic conversational invitations (explored) such as, ”Right now I would like to take a few minutes and ask you about... [subject].” The more the conversation is going to mean to you, the more important it is for your conversation partner to understand the big picture. If you need to have a long, complex, or emotion-laden conversation with someone, it will make a big difference if you briefly explain your conversational intention first and then invite the consent of your intended conversation partner.

**Figure 1**

Click link below for PDF version of Challenge Two chapter of Seven Challenges Workbook.

http://www.newconversations.net/pdf/seven_challenges_chapter2.pdf

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This work is licensed by Dennis Rivers under a Creative Commons Attribution License (CC-BY 2.0), and is an Open Educational Resource.

Last edited by Dennis Rivers on May 2, 2007 3:48 am -0500.

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Table of Contents

Overview: The terrain of communication skills.

Challenge One: listening more carefully and more responsively

Challenge Two: Explaining your conversational intent and invite consent

Challenge Three: Expressing yourself more clearly and completely with the "five I-messages"

Challenge Four: Translating criticisms and complaints into requests and explaining envisioned positive outcomes

Challenge Five: Asking questions more ”open-endedly” and more creatively

Challenge Six: Thanking… Exploring and expressing more appreciation, gratitude, encouragement and delight

Challenge Seven: Adopting the continuous learning perspective

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