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Module by: Dennis Rivers. E-mail the author

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Name: Listening: The heart of interpersonal communication at home and at work
ID: m14486
Language: English (en)
Summary: CHALLENGE ONE is to listen first and acknowledge what you hear, even if you don’t agree with it, before expressing your experience or point of view. In order to get more of your conversation partner’s attention in tense situations, pay attention first: listen and give a brief restatement of what you have heard (especially feelings) before you express your own needs or position. Acknowledging another person’s thoughts and feelings does not have to mean that you approve of or agree with that person’s actions or way of experiencing, or that you will do whatever someone asks. Additional readings shown.
Subject: Social Sciences
Keywords: appreciative, communication, conflict, inquiry, interpersonal, listening, management, resolution
Document Type: -//CNX//DTD CNXML 0.5 plus MathML//EN
License: Creative Commons Attribution License CC-BY 2.0

Authors: Dennis Rivers (dennisrivers@newconversations.net)
Copyright Holders: Dennis Rivers (dennisrivers@newconversations.net)
Maintainers: Dennis Rivers (dennisrivers@newconversations.net)

Latest version: 1.3 (history)
First publication date: May 2, 2007 3:08 am -0500
Last revision to module: May 3, 2007 4:51 am -0500

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Version History

Version: 1.3 May 3, 2007 4:51 am -0500 by Dennis Rivers
Changes:
added two references

Version: 1.2 May 2, 2007 5:43 am -0500 by Dennis Rivers
Changes:
minor edits

Version: 1.1 May 2, 2007 3:48 am -0500 by Dennis Rivers
Changes:
minor edits

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American Chemical Society (ACS) Style Guide:

Rivers, D. Listening: The heart of interpersonal communication at home and at work, OpenStax_CNX Web site. http://cnx.org/content/m14486/1.3/, May 3, 2007.

American Medical Assocation (AMA) Manual of Style:

Rivers D. Listening: The heart of interpersonal communication at home and at work [OpenStax_CNX Web site]. May 3, 2007. Available at: http://cnx.org/content/m14486/1.3/.

American Psychological Assocation (APA) Publication Manual:

Rivers, D. (2007, May 3). Listening: The heart of interpersonal communication at home and at work. Retrieved from the OpenStax_CNX Web site: http://cnx.org/content/m14486/1.3/

Chicago Manual of Style (Bibliography):

Rivers, Dennis. "Listening: The heart of interpersonal communication at home and at work." OpenStax_CNX. May 3, 2007. http://cnx.org/content/m14486/1.3/.

Chicago Manual of Style (Note):

Dennis Rivers, "Listening: The heart of interpersonal communication at home and at work," OpenStax_CNX, May 3, 2007, http://cnx.org/content/m14486/1.3/.

Chicago Manual of Style (Reference, in Author-Date style):

Rivers, D. 2007. Listening: The heart of interpersonal communication at home and at work. OpenStax_CNX, May 3, 2007. http://cnx.org/content/m14486/1.3/.

Modern Languages Association (MLA) Style Manual:

Rivers, Dennis. Listening: The heart of interpersonal communication at home and at work. OpenStax_CNX. 3 May 2007 <http://cnx.org/content/m14486/1.3/>.