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Overview: The terrain of communication skills.
- Introduction to the seven challenges of interpersonal communication
Challenge One: listening more carefully and more responsively
- Listening: The heart of interpersonal communication at home and at work
Challenge Two: Explaining your conversational intent and invite consent
- Conversations intentions: Negotiating to have the conversations you want
Challenge Three: Expressing yourself more clearly and completely with the "five I-messages"
- Expressing yourself more clearly with 5 "I-Messages"
Challenge Four: Translating criticisms and complaints into requests and explaining envisioned positive outcomes
- Conflict Management: Translating criticisms and complaints into requests
Challenge Five: Asking questions more ”open-endedly” and more creatively
- The power of creative questioning
Challenge Six: Thanking… Exploring and expressing more appreciation, gratitude, encouragement and delight
- Creating stronger families and stronger work teams by expressing more appreciation
Challenge Seven: Adopting the continuous learning perspective
- The "continuous learning" attitude: embracing your life as your moment-to-moment communication skills classroom.

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Inside Collection (Course): Communication Skills for Personal and Professional Development: The Seven Challenges Approach

Course by: Dennis Rivers. E-mail the author

Conflict Management: Translating criticisms and complaints into requests

Module by: Dennis Rivers. E-mail the author

Summary: CHALLENGE FOUR is to translate your (and other people’s) complaints and criticisms into specific requests, and explain the positive outcomes envisioned in your requests. In order to get more cooperation from others, whenever possible ask for what you want by using specific, action-oriented, positive language rather than by using generalizations, “why’s,” “don’ts” or “somebody should’s.” Help your listeners comply by explaining your requests with a “so that...”, “it would help me to... if you would...” or “in order to...” Also, when you are receiving criticism and complaints from others, translate and restate the complaints as action requests.

**Figure 1**

Click link below for PDF version of Challenge Four chapter of Seven Challenges Workbook.

http://www.newconversations.net/pdf/seven_challenges_chapter4.pdf

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This work is licensed by Dennis Rivers under a Creative Commons Attribution License (CC-BY 2.0), and is an Open Educational Resource.

Last edited by Dennis Rivers on May 2, 2007 4:34 am -0500.

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Table of Contents

Overview: The terrain of communication skills.

Challenge One: listening more carefully and more responsively

Challenge Two: Explaining your conversational intent and invite consent

Challenge Three: Expressing yourself more clearly and completely with the "five I-messages"

Challenge Four: Translating criticisms and complaints into requests and explaining envisioned positive outcomes

Challenge Five: Asking questions more ”open-endedly” and more creatively

Challenge Six: Thanking… Exploring and expressing more appreciation, gratitude, encouragement and delight

Challenge Seven: Adopting the continuous learning perspective

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