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Module by: Dennis Rivers. E-mail the author

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Name: Conflict Management: Translating criticisms and complaints into requests
ID: m14488
Language: English (en)
Summary: CHALLENGE FOUR is to translate your (and other people’s) complaints and criticisms into specific requests, and explain the positive outcomes envisioned in your requests. In order to get more cooperation from others, whenever possible ask for what you want by using specific, action-oriented, positive language rather than by using generalizations, “why’s,” “don’ts” or “somebody should’s.” Help your listeners comply by explaining your requests with a “so that...”, “it would help me to... if you would...” or “in order to...” Also, when you are receiving criticism and complaints from others, translate and restate the complaints as action requests.
Subject: Social Sciences
Keywords: communication, conflict, conversation, interpersonal, managaement, resolution, style
Document Type: -//CNX//DTD CNXML 0.5 plus MathML//EN
License: Creative Commons Attribution License CC-BY 2.0
Authors: Dennis Rivers (dennisrivers@newconversations.net)
Copyright Holders: Dennis Rivers (dennisrivers@newconversations.net)
Maintainers: Dennis Rivers (dennisrivers@newconversations.net)
Latest version: 1.1 (history)
First publication date: May 2, 2007 4:13 am -0500
Last revision to module: May 2, 2007 4:34 am -0500

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Version History

Version: 1.1 May 2, 2007 4:34 am -0500 by Dennis Rivers
Changes: 
initial setup

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American Chemical Society (ACS) Style Guide:

Rivers, D. Conflict Management: Translating criticisms and complaints into requests, Connexions Web site. http://cnx.org/content/m14488/1.1/, May 2, 2007.

American Medical Assocation (AMA) Manual of Style:

Rivers D. Conflict Management: Translating criticisms and complaints into requests [Connexions Web site]. May 2, 2007. Available at: http://cnx.org/content/m14488/1.1/.

American Psychological Assocation (APA) Publication Manual:

Rivers, D. (2007, May 2). Conflict Management: Translating criticisms and complaints into requests. Retrieved from the Connexions Web site: http://cnx.org/content/m14488/1.1/

Chicago Manual of Style (Bibliography):

Rivers, Dennis. "Conflict Management: Translating criticisms and complaints into requests." Connexions. May 2, 2007. http://cnx.org/content/m14488/1.1/.

Chicago Manual of Style (Note):

Dennis Rivers, "Conflict Management: Translating criticisms and complaints into requests," Connexions, May 2, 2007, http://cnx.org/content/m14488/1.1/.

Chicago Manual of Style (Reference, in Author-Date style):

Rivers, D. 2007. Conflict Management: Translating criticisms and complaints into requests. Connexions, May 2, 2007. http://cnx.org/content/m14488/1.1/.

Modern Languages Association (MLA) Style Manual:

Rivers, Dennis. Conflict Management: Translating criticisms and complaints into requests. Connexions. 2 May 2007 <http://cnx.org/content/m14488/1.1/>.