Key Words for Chapter 3 1.3 2007/06/21 16:50:42 GMT-5 2007/09/07 11:49:53.824 GMT-5 Gary E. Martin gary.martin@nau.edu Angus Joseph MacNeil amacneil@uh.edu Gary E. Martin gary.martin@nau.edu Angus Joseph MacNeil amacneil@uh.edu circumstances consequences defense mechanism enforcing expectations equitable systems listening skills non-judgemental positive perspective problem solving social learning