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En sælger skal

Module by: Christina Sørensen. E-mail the author

Når en sælger kommunikerer med kunderne, skal man altid huske disse fire basale grundregler:

Lytte og stille spørgsmål:

Husk altid at en person kun har en mund, men to øjne og to ører. Ved at have fokus på at lytte og spørge holder man kunden som midtpunkt.

Aldrig tale om sig selv:

Det er kunden der er interessant og ikke dig, din ferie er han ligeglad med.

Ikke tale i munden på kunden:

Hvis man taler i munden på kunden siger man indirekte, at det han sige ikke er så vigtigt som det du nu vil sige.

Tale et sprog kunden forstår:

Anvend færrest mulige fremmedord og fagudtryk.

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PDF | EPUB (?)

What is an EPUB file?

EPUB is an electronic book format that can be read on a variety of mobile devices.

Downloading to a reading device

For detailed instructions on how to download this content's EPUB to your specific device, click the "(?)" link.

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My Favorites (?)

'My Favorites' is a special kind of lens which you can use to bookmark modules and collections. 'My Favorites' can only be seen by you, and collections saved in 'My Favorites' can remember the last module you were on. You need an account to use 'My Favorites'.

| A lens I own (?)

Definition of a lens

Lenses

A lens is a custom view of the content in the repository. You can think of it as a fancy kind of list that will let you see content through the eyes of organizations and people you trust.

What is in a lens?

Lens makers point to materials (modules and collections), creating a guide that includes their own comments and descriptive tags about the content.

Who can create a lens?

Any individual member, a community, or a respected organization.

What are tags? tag icon

Tags are descriptors added by lens makers to help label content, attaching a vocabulary that is meaningful in the context of the lens.

| External bookmarks